Helpdesk

Explore the help center for answers to your questions about waste collection procedures, management fees, service times, etc.

How do I register my waste collection request?
a) If you are a new customer, enter the relevant cooperation request sections on our website and complete the appropriate contact form. If we can serve you, you will receive our financial offer as soon as possible
b) If you are already a customer, use any method of communication that best serves you from the relevant section on our website

How do I cancel or change my request?
If you need to cancel or modify your request, please contact our customer service team as soon as possible. We can only make changes or cancellations if the service vehicle has not yet departed for your location. You can contact us via our support email or our phone numbers, which are listed on our contact page.

What are my payment options?
We accept various payment methods, such as credit/debit cards, IRIS, cash and bank transfers.

What are the pickup methods?
a) For collection points located within the Prefecture of Attica and having quantities of waste lubricating oils up to ten (10) tons and other hazardous waste up to one (1) ton, we serve with privately owned trucks. For larger quantities, we use cooperating companies - contractors, having the supervision of their collection and transportation.

b) For collection points located in the rest of the Greek territory and having quantities of waste lubricating oils greater than ten (10) tons on the mainland and greater than twenty (20) tons on the islands, as well as other hazardous waste greater than one (1) ton on the mainland and greater than two (2) tons on the islands, we use cooperating companies - contractors, having supervision of their collection and transport.

What are the management costs?
The management costs depend on the location of receipt, the type and quantity of waste

1. Waste Lubricating Oils (WLO)

a) For collection points that have a quantity of WLO less than the minimum indicated in the relevant section on our website "SERVICE", there is a charge that is formed depending on the location of receipt.

b) For collection points that have a quantity of ALE greater than that indicated as minimum in the relevant section on our website "SERVICE", the collection is carried out free of charge or even for a fee (cash or donation of cleaning materials), if it is a large quantity with frequent production.

2. Other Hazardous Waste (HW)

a) Annual fixed cost of a cooperation contract, which is formed depending on the location and the agreed frequency of collections. Includes:

• All kinds of employer obligations

• Insurance coverage of transported waste

• Costs of procurement and delivery of suitable packaging (UN certified) for the temporary storage of generated waste

• Categorisation and labelling of packaging by type and class

• Issuance of a certificate of cooperation for the management of hazardous waste resulting from your business activities

• Advisory support for the preparation of the annual waste producer report to the Waste Management Authority

b) Cost of collection - transport of each delivered load, which varies depending on the type and quantity of waste

Do you also serve individuals?
We address exclusively to professionals and businesses. If you are a private individual and have a small amount of hazardous waste in your possession, we recommend that you contact your local municipal waste management service.

How long does the service take?
The service times depend on the location of the collection point and the availability of the waste collection facility

1. Waste Lubricating Oils (WLO)

a) For collection points located within the Prefecture of Attica and depending on the geographical zone, from those listed in the relevant section on our website "SERVICE", the collection of WLO is carried out within 1-5 working days

b) For collection points located in the rest of the Greek territory, the collection is carried out after consultation at a scheduled time and in any case within 5 - 30 working days

2. Other Hazardous Waste (HW)

b) For collection points located in the rest of the Greek territory, the collection is carried out after consultation at a scheduled time and in any case within 15 - 30 working days

*In any case, the notification is required to be made in writing, via a message to the email address: info@manoil.gr or to our professional account in VIBER

Are there any specific conditions for the receipt of waste?
1. Waste Lubricating Oil (WLO)

Our company implements a comprehensive testing program to ensure the suitability of WLO. In cases where they are found to be out of specification or dangerous due to contamination, they are excluded from the collection process.

Specifically, the following are required:

They must be stored in appropriate packaging (barrels or tanks/not concrete) and concentrated in an accessible ground floor area, with a maximum distance of 20 meters from the tanker parking area
They must not be mixed with substances such as: used antifreeze, brake fluids, waste fuels, solvents or any other type of liquid waste, which must be managed separately
They must not contain PCBS and PCTS as well as fuel oil or other organic solvents that make them unsuitable for processing.
The moisture content must not exceed 4%. In case the above percentage is exceeded, the quantity of kilograms equal to the kilograms of water that exceed the above acceptable moisture limit is deducted from the total amount of collected ALE.

2. Other Hazardous Waste (HW)

Our company reserves the right not to accept HW that is not accompanied by the necessary information or whose packaging condition makes their handling unsafe. In this case, there is a possibility of receiving them for repackaging and further final management, with the cost being borne by the producer, which will be determined on a case-by-case basis

*In any case, the Producer is obliged to:

a) Provide all necessary information for the proper execution of the project, as well as any additional information requested by our company regarding the origin, nature, chemical composition and quantity of the waste

b) Ensure safe working conditions (suitability of building and mechanical installations) in the area where our staff will work, as well as provide any information, instructions, or applicable regulations in its facilities, regarding the health and safety of employees.